Capital One stated an unspecified technical situation was hampering buyer account entry Thursday, as some customers reported points with direct deposits.
In response to complaints on social media platform X, a Capital One consultant stated the financial institution was experiencing a “tech outage” that was affecting “a wide range of capabilities,” with no timetable for a restoration of providers.
Just earlier than midday Thursday, the corporate launched an official assertion about the issue.
“We are experiencing a technical situation with a third-party vendor that’s quickly impacting some account providers, deposits, and fee processing for parts of our client, small enterprise, and business financial institution,” it stated.
Late Thursday, the seller, Fidelity Information Services (FIS) launched an announcement saying it was working to revive purposes affected by an area space energy outage at considered one of its information facilities. An FIS spokesperson didn’t reply to a number of follow-up questions.
According to Downdetector.com, which tracks stories of consumer complaints about digital providers, the problems started round 6 a.m. ET, with some 2,000 stories noticed.
The website indicated the frequency of stories had began leveling off round 9 a.m. ET, however by 4 p.m., there had nonetheless not been a major discount in complaints registered.
The points at Capital One come a day after Citibank acknowledged an issue affecting prospects’ capability to entry their accounts from cell gadgets, in addition to an obvious situation associated to fraud alerts. While the cell entry situation appeared to have been resolved, a Citi rep said on X on Thursday it was nonetheless working to repair the fraud-alert merchandise.
Earlier this month, the Consumer Financial Protection Bureau sued Capital One, alleging it misled prospects about its savings-account choices. Capital One has denied the allegations.
