SANDY, Utah (KUTV) — A dramatic scene unfolded at a automobile dealership after an offended buyer drove his newly bought car by way of the entrance home windows in a match of frustration over a refund dispute.
Michael Murray, the shopper concerned, had bought a automobile Monday at Tim Dahle Mazda however an affidavit states he turned upset when the dealership wouldn’t refund his cash. According to the affidavit, Murray’s emotional state escalated, resulting in the surprising crash.
Tyler Slade, platform supervisor at Tim Dahle Auto Group, described the incident as a “huge explosion” when the automobile barreled by way of the dealership’s entrance glass.
“It seemed like a bomb went off,” Slade stated.
Video footage confirmed the second the automobile tore by way of the constructing, sending shards of glass flying.
RELATED:
Slade defined that Murray had agreed to buy a automobile that had not been absolutely inspected, and in addition match his restricted price range. After agreeing to the acquisition, Murray signed all the required paperwork, Slade stated.
However, simply hours later, Murray returned to the dealership, demanding a refund. Slade stated the scenario shortly escalated.
“The emotion of the shopper was simply too excessive,” he stated.
Despite makes an attempt by employees to resolve the difficulty peacefully, issues took a violent flip when Murray drove his automobile by way of the entrance of the dealership.
Sergeant Greg Moffitt of Sandy Police, who has labored in regulation enforcement for over 20 years, stated he had by no means witnessed such a dramatic outburst from a buyer.
“I’ve by no means seen anybody get to a degree of frustration with a enterprise that they drove deliberately by way of the window,” Moffitt stated.
Fortunately, nobody was injured within the incident, and Moffitt was left in disbelief after seeing the video footage.
“I used to be actual stunned. When I noticed the video, the very first thing I believed was, ‘That’s loopy,’” Moffitt stated.
Moffitt famous that the crash solely made issues worse for Murray.
“This plan of action isn’t going to resolve something. In reality, this has made issues a lot worse for him. It’s by no means justified,” Moffitt stated. “One of the issues I’ve observed all through my profession is that there are loads of circumstances and incidents that could possibly be averted by exercising some endurance.”
In the aftermath of the crash, Slade emphasised that dealerships are dedicated to working with clients, even in emotionally charged conditions.
“Dealerships actually need to do proper by the shopper, together with fixing emotional conditions the place if you wish to carry the automobile again, nice, carry the automobile again. We’re not right here to power you to purchase a automobile you don’t need to purchase,” Slade stated.
Murray is now dealing with a number of fees, together with legal mischief, reckless endangerment, and financial interruption.
The Tim Dahle Mazda dealership is again in enterprise, regardless of the injury. While the principle exterior of the constructing could also be tough to evaluate from the skin, the injury will quickly be repaired and operations will proceed as common.
“We hope that the shopper may have a greater day forward,” Slade stated.
_____
