Yelp’s new AI-powered evaluate filters will present what you need to know

Yelp is introducing some new AI options that goal to assist customers uncover new institutions and slim down buyer opinions. The AI-powered “Review Insights,” introduced at this time as a part of Yelp’s end-of-year product launch, rapidly summarize how clients really feel about sure elements of a enterprise, resembling meals high quality, service, ambiance, and wait occasions.

Review insights are aggregated sentiment scores that present a fast overview of subjects utilizing facial icons  — optimistic, impartial, and important — displayed above a enterprise’s opinions. Yelp customers can click on particular subjects to learn associated opinions that concentrate on these elements of the enterprise, resembling what clients are saying in regards to the meals or service.

Yelp says the characteristic is accessible on iOS for restaurant, meals, and nightlife companies, and can be expanded to providers classes “subsequent yr.” Review insights builds on the AI-powered evaluate summaries characteristic that Yelp launched in January.

“When looking for an area restaurant, you may need a selected side in thoughts that issues most to you — be it the vibe of the area, how lengthy it takes to get a desk, or the standard of the meals,” stated Yelp’s Chief Product Officer Craig Saldanha within the announcement weblog. “Even when a evaluate doesn’t explicitly point out one of many subjects, the LLM understands the context within the evaluate to establish and floor the related matter and sentiment.”

The house feed search bar on iOS now encompasses a trending drop-down that highlights the preferred phrases different native customers are searching for, which can be coming to Android “early subsequent yr.” The iOS app house web page has additionally been expanded to incorporate new opinions, photographs, and full-screen video spotlights uploaded by different customers that floor current experiences. Yelp says it’s rolling out an AI-powered replace that “higher tailors the house feed to your preferences” within the coming weeks.