Alaska Airlines grounded flights leaving Seattle-Tacoma International Airport (Sea-Tac Airport) for about 40 minutes late Monday morning because of pc snags, the corporate stated in an announcement.
“This morning we skilled an IT challenge that resulted in a big disruption to our operation together with delayed flights,” the quick assertion from the airline emailed to KIRO Newsradio reads.
Alaska Air added that it requested a quick floor cease at Sea-Tac Airport so it may “clear the plane congestion on the bottom.” The floor cease started at 11:20 a.m. and lifted at midday.
“We sincerely apologize to our company who’re impacted and are working to resolve the difficulty as quickly as attainable,” the assertion concludes.
The disruption additionally has affected the airline’s web site. A banner throughout the highest of the airline’s homepage up for a time period Monday afternoon acknowledged it was “having points reserving flights on alaskaair.com, by way of the cellular app, and on the contact heart.” It requested clients to attempt once more later. The banner was eliminated between 3 and three:25 p.m. Monday.
According to knowledge collected from FlightAware collected at 4:30 p.m. Monday, Alaska Airlines noticed 156 delays and two cancellations out of Sea-Tac Airport Monday. Horizon Airlines, the regional airline owned by Alaska Air, noticed an extra 46 delays and 4 cancellations.
The issues got here at the beginning of the corporate’s Cyber Monday flight sale, The Associated Press (AP) famous. That sale goes till Wednesday. In feedback from its account on X to clients complaining of missed flights, delays and issues utilizing the airline’s app and web site, the service additionally apologized.
Alaska Airlines has had tech points a number of instances in 2024
Alaska Airlines grounded its flights in Seattle briefly on a Sunday evening in September because of “vital disruptions” from an unspecified expertise drawback that was resolved by about 10 p.m. native time, the AP reported.
In feedback from its account on X to clients complaining of delays and issues with the airline’s app and web site, the service apologized for the delays. It later reported that the issue had been resolved. The actual cause for the disruptions was unclear.
The Seattle-based airline additionally had points throughout a weekday morning in April. According to the AP, it stated in an announcement it requested a floor cease for all Alaska and Horizon air flights out of an abundance of warning after it “skilled a difficulty whereas performing an improve to the system that calculates our weight and steadiness.”
Alaska Airlines’ floor cease lasted from about 7:30-8:30 a.m. when flights started resuming. The airline stated that day it anticipated residual delays all through the day and really useful that vacationers examine their flight standing earlier than heading to the airport.
The grounding got here as Senate committees held twin hearings analyzing allegations of main security failures at Boeing, which has been pushed into disaster mode since a door-plug panel blew off a 737 Max jetliner throughout an Alaska Airlines flight in January.
Contributing: The Associated Press
