What simply occurred? NZXT founder and CEO Johnny Hou has posted a response to the damning Gamers Nexus video that accused the corporate of working a “predatory, evil” rip-off with its Flex subscription-based service for desktop PCs. Don’t anticipate to listen to an apology, although.
Hou admits within the six-minute video (above) that NZXT “tousled” with some facets of the Flex service.
One of the primary issues Hou talks about is the controversial manner that NZXT provides PCs on the market and to hire with the identical identify however barely totally different specs. The Player: Three PC, for instance, was highlighted by Gamers Nexus for coming with an Nvidia GeForce RTX 4070 Ti Super graphics card when purchased outright, however the subscription model used an RTX 4070 Ti non-Super mannequin. Moreover, the FPS gaming benchmarks for each PCs had been the identical, which is inaccurate.
Going ahead, the “Player” PC naming is being moved out of the Flex subscription so customers will now not be “confused.”
Hou additionally acknowledged that there have been advert campaigns from influencers who talked about how the Flex service allowed individuals to “personal” a PC, despite the fact that this is not true. NZXT has pulled all influencer-led Flex promoting and instituted what it calls a extra sturdy inventive overview course of.
Hou does defend NZXT’s Flex program, saying a few of what Gamers Nexus lined had been “misconceptions.” He says the one time NZXT has charged a buyer extra for a subscription is when a state requires it to begin charging state taxes, and even in these conditions, it offers the shoppers early discover of the change to allow them to cancel if they want.
Hou stated the fixed modifications to the Flex program’s {hardware} specs was one other false impression. He blames this on provides of the components changing into tighter at sure instances of the yr.
Privacy considerations had been one thing else that Gamers Nexus talked about in its video. Hou stated NZXT shouldn’t be within the enterprise of promoting individuals’s information and that it is going to be updating its rerms and situations to make this clear. He added that each Flex PC that’s returned from a buyer is absolutely wiped.
Hou says NZXT nonetheless has “plenty of studying to do,” and that it will probably use the state of affairs as a option to “develop as an organization.”
While the CEO talks about accountability and errors and messing up, at no level does Hou apologize or deal with the excessive costs of the Flex program – one of many predominant points introduced up by Gamers Nexus. The indisputable fact that there are greater than 50 bounce cuts within the clip and its brief size has not gone unnoticed by commenters, both.
