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UnitedHealth Group CEO says enchancment wanted in explaining insurance coverage denials

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In October, a report by a U.S. Senate subcommittee discovered issues at three nationwide well being insurers together with UnitedHealthcare, which reportedly denied prior authorization requests for post-acute care at 3 times the speed of different requests. The firm stated in response it nonetheless approves the overwhelming majority of requests for post-acute look after sufferers after hospitalizations, and that it’s federally required to present these claims heightened scrutiny.

In July, 11 folks had been arrested exterior its Minnetonka headquarters throughout an occasion to highlight protection denials. The firm responded by stressing the security of its staff whereas asserting it had resolved the group’s issues for particular person sufferers and was open to additional dialogue.

Health coverage specialists say there’s been a scarcity of complete information on how regularly denials happen in addition to the explanations for them. Surveys have proven public help for making extra data out there to sufferers.

In his editorial, Witty didn’t advance any particular proposals however referred to as for better understanding of the complexity of well being care and the problem of change.

“While the well being system shouldn’t be good, each nook of it’s full of individuals who attempt to do their greatest for these they serve,” Witty wrote. “Brian was a type of folks. … The concepts he advocated had been geared toward making well being care extra reasonably priced, extra clear, extra intuitive, extra compassionate — and extra human.”

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